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terms & conditions

privacy policy

Knowhere travel is devoted to protecting the privacy of our customers and subscribers. Any personal information and data that is stored shall not be shared with any external or third party agency for marketing or sales purposes. Your shared data will be handled with absolute compliance with personal data protection laws. We collect personal information only to better connect our members with our accommodations or activity partners. Additionally, user information will be collected for analytics for Knowhere travel to measure our site performance and statistics to improve the website and the overall user experience.


All personal and financial data collected will be from users who share their information voluntarily. During the enquiry and booking process, personal information like your name, location, email and phone number might be shared with the host in order to coordinate logistics, confirm a booking and to address back-end queries. We shall strictly use the information to complete the booking process and will not use it for any other purposes.

All users, whether registered or not, agree to the Privacy Policy by using the site, application or our services. By registering to our email subscriptions, you accept to be sent updates on popular stays, activities and news. Users can unsubscribe from Knowhere travel by emailing us at discover@knowheretravel.co


cancellation policy

Knowhere travel allows hosts to use their respective cancellation policies which vary from property to property and activity to activity. Some cancellation policies are flexible, some moderate and some strict as per the host/operator, property/activity’s policies. The cancellation terms are not mentioned in the property or activity listing page. However, we will share property cancellation policies upon enquiry, well before a customer commits to the booking. Guests are requested to review the cancellation terms before making the payment for confirmation. Knowhere travel will not be held liable in case the guests do not read the cancellation terms and policy. Knowhere’s service fee of Rs. 300 per booking is non-refundable. All cancellation requests are considered valid only if an email confirmation is sent to discover@knowheretravel.co. Refunds are processed within 5 working days.

terms and conditions

We do not offer discounts.

Surcharges may be applicable for all properties and activities during festivals, long weekends and holidays.


Room prices are subject to change without prior notice. 


Room bookings are subject to availability at the time of confirmation. 


We do not accept payments in cash.

GST on accommodation and meals may be applicable.

Room and meal rates are applicable to children. 


Meals and activities offered at properties may have additional charges. 


If the customer doesn’t express his/her dietary restrictions with Knowhere or the host 3-5 days before check in, Knowhere cannot be held responsible if the prepared food is not suitable.

A booking will not be considered confirmed unless full payment has been made as per our payment terms.

If the host/operator cancels, Knowhere travel cannot be held responsible. We will try our best to ensure refunds are made. Additionally, Knowhere travel will support you to make an alternative booking; however we do not guarantee that the price of the alternate booking will remain the same.


Knowhere doesn’t take responsibility in case of cancellations or modifications due to bad weather, political unrest, an act of god etc. 


If the full payment is not made, Knowhere has the right to cancel your booking without prior notice. In such a situation, cancellation terms will be applicable. 


The photo/image/picture representation of properties and activities may not be 100% accurate since they can change depending on the season that you are traveling.

The images on the website may or may not belong to Knowhere. The ones that don’t belong to us, have been used after securing necessary permissions from the owner of the image. 


Knowhere is a platform that connects the guest with the property or activity owner. The complete responsibility of service is in the hands of the property or host. In case the service does not meet your standards, we cannot be held responsible. 


Knowhere cannot be held responsible if a guest falls sick, meets with an accident, gets injured from a fall/wildlife attack, suffers dehydration, AMS, heatstrokes etc. We will prepare you with a list of do’s and don’ts, things to carry, etc. before the start of the trip to make sure you are fully aware of what to expect.

We request all our guests to carry their personal medications with them for the trip.

If you or a guest from your group suffers from any serious health issues, you must let us know before hand.

If the host or activity provider decides to terminate your stay or activity for reasons such as disrespecting house rules, playing loud music/shouting/screaming, causing a nuisance, displaying any sort of violence, disrespecting staff/pets/local community, trespassing, etc. Knowhere travel cannot be held responsible. We do not condone or promote such behaviour from anyone and request everyone to remain respectful of their surroundings.


Please note, none of our properties are hotels or resorts and they do not offer luxuries such as room service, spas, house keeping, etc.

By visiting our site, making an enquiry or a booking with Knowhere travel, all users agree to our policies, terms and conditions.